FirstLight HomeCare
Client Reviews on FirstLight HomeCare
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I would absolutely recommend firstlight home care to anyone who needs help caring for A family member , everyone from the aides we currently have caring for my mom to the employees like norma & Mateo and the owner Boyd himself have been absolutely amazing in our time in need - I shared with Boyd how blessed we are to have been given such loving caring aides who have consistently gone above and beyond their professional obligations , these same employees of his can't give Boyd himself enough accolades which speaks volumes
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cannot even give 1 star although I had to to enable that this would be seen. Hired Firstlight to care for a family member while away on vacation for 3 separate dates. Person showed up for 1st date but not for other 2. It took us to call to get a replacement who then took 3 hours to show up. Firstlight then did not send someone for Monday even after I reminded them that they needed to do so. Was charged in full up front and then sent a bill for extras that weren't met. Terribly disorganized and unapologetic!
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This company is a small business in New Jersey and it's nice to see that the owner actually pays attention to even the smallest detail in his business! I know he's concerned about the welfare of his patients as he provides home medical services and works hard to give the best care so families all over Bergen County New Jersey, and especially in Glen Rock, will know they can trust him.
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This is our first experience with having to obtain home care services. My wife's 91 year old mother is now residing with us, due to a recent surgery. The first provider we interviewed was First Light Home Care in Glen Rock, NJ. We spoke with Boyd Lowry, who was extremely professional and compassionate. Boyd explained in detail the responsibilities of the caregiver, the cost of the service, but more importantly, his compassion and his understanding of the anxiety my wife and I were under, was the key that opened the door. Our first concern, after hearing many stories from friends, was to have the same person come every day, so that a relationship between my mother-in-law and the caregiver could be established and nurtured. Also, a person who was caring and warm. Well, on the first day, right on time, Lynette rang our bell and introduced herself to the three of us. A warm, articulate woman who immediately took charge, obviously experienced and well in control. Over the past 6 weeks that Lynette has been coming, she has never been late, nor has she left early. Both my wife and I work, so my mother-in-law and Lynette are alone together for the 8 hours we are gone. My mother-in-law is in love with Lynette and feels very secure and well taken care of, during a major life-changing time. My wife and I are at ease while we are at work, knowing that anything that might arise during the day will be handled professionally and with the utmost care. I am not a review writer, but I feel compelled to let others know who might also be afraid, anxious, and confused, that there is a provider of home care that is out there to help you through a most difficult time. Than you, Boyd Lowery and Lynette, and First Light Home Care.First Light delivered on its promise:
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I can't say enough about their level of service starting from our initial meeting with Mary Ann McBride to dealing with the office staff and care givers. They listened! They provided everything they promised they would. When required they responded quickly and without question. They made this whole experience that much easier to deal with for my mother and for my family. I credit their efforts to helping my mom get back on her feet. I wouldn't trust my family or friends to anyone else.
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Boyd (the owner) is a kind person, and a soft spoken employer. He knows and listen to his employee and give advice to his staff. I personally recommend this agency.. Great job and keep it up.
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Great facility and great staff!
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FirstLight is a wonderful company with fantastic staff. Taking care of an elderly loved one for the very first time is scary, heart wrenching and stressful. Boyd helped us through this very stressful time with caregivers that were extremely patient, kind and understanding. Mary Ann (and the entire staff) were terrific in not only helping our aging parents with placement of a caregiver, but also were helpful in assisting me through this difficult and emotional time. I would highly recommend FirstLight to anyone who needs services for a loved one.
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I don't believe there is a better Home Care other than First Light in Glen Rock. The owner Boyd and his staff feel like a family who want the best care for the patient. I have had first hand experience from their caregivers after my recent surgery. You will not be able to find a better agency in theTtri State I assure you. Carol P (Fair Lawn
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FirstLight has been a pleasure to work with. The team is very responsive, the rates and reasonable and the companion care is top notch!
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