Florida Public Utilities Company
Client Review on Florida Public Utilities Company
Feedback:
I have been a customer of this company for a few years in Fernandina Beach. I called them and said I wanted power turned on at my new house also in Fernandina Beach.The representative took my name, where I wanted the service, my 9 digit zip code. but changed the address and opened an account in my name paying for electric service at someone else's house.About 6 weeks later I received someone else's bill at my first address demanding payment within 2 days.I found out I had no service when the power went off the day of my closing. I called FPU on my cell phone and was told they did not service my home. It was a harrowing day trying to get power from the company which did service my property. They wanted cash up front and have a series of exorbitant fees, and feels for paying by phone -- FPU pulled the tape of my original conversation -- admitting it was there fault. I was told that the person who called my problem was not punished -- he was told that he had to follow procedure and replete back to the client the address they have ordered service for,
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