Client Reviews on State Farm
Feedback:
I had changed to a new insurance company and they charged me for my insurance even after it has been cancelled for about two weeks. I am a college student and was planning on using the $400 they took from me on buying my textbooks, but instead I get to be stuck with no books until Tuesday because of Labor Day weekend and there is nothing they can do about it. When I was with them, they kept raising my insurance for no reason when I have no tickets, etc. they were over charging me and never could help me get a price lower than $400. It is ridiculous. I am now paying a quarter of that with progressive, if you are looking for a new insurance company go to flo :-)
Feedback:
They cancelled my policy and didn't tell me. I found out after I received an "overpayment" check from State Farm. So I called to question the check. That's when they told me sorry, we took payment on your policy and shouldn't have. So my question was - I have been without insurance on my house????? The Rep Gisela said "yeah sorry hun". Seriously. Very poor communication guys.REPLY to your REPLY: YOU TOOK PAYMENT ON THE POLICY. THEN TOLD ME ON THE PHONE THAT EVERYTHING WAS FINE!!!! YOU NEVER SENT A CERTIFIED LETTER TO THE INSURED PROPERTY ADDRESS WHICH WAS ALSO WHERE YOU SENT ALL OTHER CORRESPONDENCE REGARDING THIS POLICY! PLEASE DON'T TRY AND MAKE IT LOOK LIKE YOU DID ANYTHING RIGHT HERE.
Feedback:
Jaclyn R. at Frank's office is incredibly helpful. She was able to guide me through the process of switching car insurances. Jaclyn was great at answering my many questions and providing me with multiple quotes for varying levels of coverage. She was easy to contact by phone and by email and made sure I had everything I needed for this process. I would highly recommend speaking to Jaclyn for your insurance needs.
Feedback:
Great service. Accommodating!! Refinanced and lowered my monthly car payment. Agent, Tom Zarkadas, is super friendly and always eager to help. Owner, Frank Raffone, makes you feel like family. Absolutely the best customer service!
Feedback:
Extremely satisfied with Frank and his Staff! They saved me a tremendous amount of money by switching to State Farm. I had been with my previous insurance company for over 20 years and never realized I had been overpaying. My previous company would increase me every year by a decent amount but I would just pay it figuring inflation was the reason. Not enough for me to question it. I happened to pass by one day (it's in a nice shopping plaza) and I stopped in for a free quote. Lucky I did with all the money Frank saved me! If Frank is not in, Shari and the other staff are very competent and informative too.
Feedback:
The staff was extremely friendly, knowledgeable and very helpful. They provided excellent service! Highly recommendable!
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Friendly and knowledgable, the staff provide exemplary service. I am happy to have them as my insurance agents!
Feedback:
Frank can't be trusted
Feedback:
I was shopping around for new renters insurance and they were great! The service was excellent and the staff was friendly and very knowledgeable. I highly recommend them and I'm definitely going to use them for everything!
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