Frontier Broadband Connect Libby
Client Review on Frontier Broadband Connect Libby
Feedback:
My descent into frustration seemed to start out well enough. The gentleman who came out and set up the modem and router was professional and friendly enough. He was also nice enough to check the bandwidth and inform me the local infrastructure didn't support anywhere near the bandwidth of the package I had purchased - even though I live one block outside city limits.Everything seemed to go fine until I got my first bill. $250. No explanation, no warning, and not acceptable. It took multiple calls to the local number to find out that it was an installation fee. A blind $250 fee for a single man-hour and a few feet of ethernet cable. They waived the fee, but not until we threatened to cancel service and report a fraudulent charge to our bank. Libby is rural, but service was never what I would consider reliable. The final straw was a 3 day outage while our neighbors still had internet through frontier. I've been using internet tethering through my cellphone since. 200kbps peak speed through my phone, while slower, is more reliable and less frustrating than dealing with Frontier.
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