Client Review on Frontier Broadband Connect Patterson

Feedback:

My wife and I moved from St. Charles, MO. to Patterson, CA. on 4/13/2018. On 4/3/2018 @ c. 5:00 PM - I spoke to Matthew who signed me up for 100 Mbps download and 15 Mbps upload for $74.99 a month for the first year, then $89.98 for the second year. So I was a bit surprised when my first bill arrived for $231.41. While I had expected some sort of setup charge, I didn't expect that amount.Apparently, Frontier decided to charge me $104.99 a month for the internet instead, and even threw in a phone service for an addition $21.99 without my consent, not including other hidden fees. So on 5/11/2018, I spoke with Chris at Frontier @ c. 2:24 PM, who outright told me that Matthew, whom I had previously spoken to regarding the internet price, had lied to me about the rates. Moreover, Chris would be removing the phone service and crediting our account. The dispute over our internet rates, however, would have to be referred to another department that would end up calling me on Saturday 5/12, at the earliest, or Monday 5/14, at the latest.Tuesday 5/15 @ c. 9:44 AM - Having not heard from Frontier, as promised, I called them back. After having to press "1" three times for English, I was transferred to a customer service team, which hung up on me before I was even able to speak with anyone.Tuesday 5/15 @ c. 9:53 AM - I call again...and I speak to Amanda, who I request to speak to a supervisor, given that both Matthew and Chris have not been able to previously help me. Amanda puts me on hold, then hangs up on me.Tuesday 5/15 @ c. 9:59 AM - I call yet again...and I speak to Shantey, who is very polite and apologetic, but after digging into my account explains that if I have the phone service removed that I will be required to pay $75 for an installation fee. I explained that I have already been charged, and paid for, an "Equipment Delivery and Handling Fee" of $9.99, a "Residential Service Order Charge" of $29.50, and a "Central Office Connection Charge" of $30.75. So where is this installation fee, which I was never told about, coming from? After digging further Shantey explained that actually it is required to have a phone line in our area. I explained that in addition to the discrepancy with the rate on the internet we were never actually told, nor agreed to phone service. I elaborated that this seems shady and unethical, at the very best, and at the very worst, is a bait-and-switch, which is probably illegal in the state of California. After receiving information, such as the phone number, to the phone service that I neither wanted nor agreed to Shantey agreed to have a supervisor call me in 24-48 business hours...for real this time.So here I am, less than thirty days into my service with Frontier, which was installed 4/16/2018, and I am paying for services that I didn’t want, or ask for, let alone agree to, at a price that I also never actually agreed to.