Frontier Broadband Connect Patterson
Client Reviews on Frontier Broadband Connect Patterson
Feedback:
Horrible customer service. Reps are not trained. Have to call several time to fix 1 thing. After hold for 20 min line will disconnect. No one bother to call back. I wish we have more options in Patterson CA
Feedback:
Horrible service. Tech's are nice but everything else is just not up to par. I was paying for 25 download and 2 up but I was only receiving 10 to 12 download and 1 upload speed. I switched back to Comcast and I'm paying the exact same for 50 download and five up and I am actually receiving 60 download and 8 upload speed. The worst thing about this company here in town is when you go to the office to pay your bill the one young girl that works at the front desk has no personality and a very unpleasant attitude all of the time. I have gone in there with a smile on my face and greeted her the way a customer should be greeted and she just stayed quiet until I said I was there to pay my bill even though there's nothing else in that store to look at or buy it's just an office with a desk and then with absolute monotone and a straight face just says account number address and how much money are you going to pay. Seriously step it up a notch give her some customer service training or hire someone who actually wants and needs a job in the customer service field.
Feedback:
My wife and I moved from St. Charles, MO. to Patterson, CA. on 4/13/2018. On 4/3/2018 @ c. 5:00 PM - I spoke to Matthew who signed me up for 100 Mbps download and 15 Mbps upload for $74.99 a month for the first year, then $89.98 for the second year. So I was a bit surprised when my first bill arrived for $231.41. While I had expected some sort of setup charge, I didn't expect that amount.Apparently, Frontier decided to charge me $104.99 a month for the internet instead, and even threw in a phone service for an addition $21.99 without my consent, not including other hidden fees. So on 5/11/2018, I spoke with Chris at Frontier @ c. 2:24 PM, who outright told me that Matthew, whom I had previously spoken to regarding the internet price, had lied to me about the rates. Moreover, Chris would be removing the phone service and crediting our account. The dispute over our internet rates, however, would have to be referred to another department that would end up calling me on Saturday 5/12, at the earliest, or Monday 5/14, at the latest.Tuesday 5/15 @ c. 9:44 AM - Having not heard from Frontier, as promised, I called them back. After having to press "1" three times for English, I was transferred to a customer service team, which hung up on me before I was even able to speak with anyone.Tuesday 5/15 @ c. 9:53 AM - I call again...and I speak to Amanda, who I request to speak to a supervisor, given that both Matthew and Chris have not been able to previously help me. Amanda puts me on hold, then hangs up on me.Tuesday 5/15 @ c. 9:59 AM - I call yet again...and I speak to Shantey, who is very polite and apologetic, but after digging into my account explains that if I have the phone service removed that I will be required to pay $75 for an installation fee. I explained that I have already been charged, and paid for, an "Equipment Delivery and Handling Fee" of $9.99, a "Residential Service Order Charge" of $29.50, and a "Central Office Connection Charge" of $30.75. So where is this installation fee, which I was never told about, coming from? After digging further Shantey explained that actually it is required to have a phone line in our area. I explained that in addition to the discrepancy with the rate on the internet we were never actually told, nor agreed to phone service. I elaborated that this seems shady and unethical, at the very best, and at the very worst, is a bait-and-switch, which is probably illegal in the state of California. After receiving information, such as the phone number, to the phone service that I neither wanted nor agreed to Shantey agreed to have a supervisor call me in 24-48 business hours...for real this time.So here I am, less than thirty days into my service with Frontier, which was installed 4/16/2018, and I am paying for services that I didn’t want, or ask for, let alone agree to, at a price that I also never actually agreed to.
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Horrible..........
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THEY HAVE TRASH ASS INTERNET ITS SUPER SLOW I CALLED TO UPGRADE MY INTERNET AND THEY HAD ME ON HOLD FOR AN HOUR AND NEVER GOT BACK TO ME I RECOMMEND NO ONE TO GET THIS SERVICE
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Honestly awful internet. Constantly goes out, max speed of 300kb/s, constantly tries to get us to pay more money for already snail speed internet. Completely unreliable, so if you're going to do anything other than web browsing or watching videos (in quality of only 480p, good luck getting 720p or higher to download) good luck. Gaming is nearly out of the question.Avoid if you can, but honestly there's such a monopoly here in livingston that you may not have an option.
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Outdated. Customers in my area are all receiving the same speed no matter what they pay. Box is outdated and will not support higher speeds.
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My internet freezes up and then the movie starts playing then it freezes up
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Customer service is terrible, empty promises and multiple call transfers all to end up at the same outcome... nothing being done. Internet speeds aren't what they sell you, paying the same amount for 4x the upload and download speed by switching to Comcast, and it actually works! Go figure.
Feedback:
I would give zero stars if possible. The worst cable company EVER!!! We had Verizon, it sold to frontier. We then moved and they transfer our service....almost. They instead billed us for 2 accounts and forgot to cancel the old account. When we finally got that resolved, we had our promotions expire. We were promised a rate of $152.99. They of course messed this up and locked us into a contract without us even knowing in the process of trying to remedy their error. Now I’m being told I have to pay to cancel because they can’t fix it, rediculous!!! I will be switching to time warner, they pay cancellation fees for contracts with this stupid company. Rediculous!
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