Frontier Communication
Client Review on Frontier Communication
Feedback:
I didn't want to give them a star but had to so my actual review could be seen. Absolutely the worst service I have ever had! Customer service is awful and the actual service is awful. I put up with it for a year or so only because I didn't want to spend more than $50 a month for internet. I live in a small town so there are only two companies to chose from...Frontier and Comcast. We couldn't have more than one device connected at a time or the service would take longer than old dial up internet. I called to cancel my service on November 28th and they did but still charged me until the end of the billing cycle (December 15th) because "its company policy" so "I don't owe them anything and they don't owe me anything", quotes from the "customer service reps" I spoke with. (I'm not sure customer service reps is the right term because they certainly did not help me!) Well that's a problem because I didn't use their service after the 28th. I had my new service installed on the 29th and was using it. My Frontier box was not plugged in or on since the 28th. AND THEN they charged me another $20.48 for December 16th to January 15th. I was on the phone with them for 1 hr 14 mins. And the only thing the 3 people I talked to could manage to say was "I'm sorry but unfortunately there isn't anything we can do about the charges, they are valid". And then after talking with the 3rd person, she told me that she could only credit me $10 because there was a disconnect fee that I needed to pay! This was told to me after I had been through two other people and been on the phone with them for over an hour! This is theft and I am contacting the Better Business Bureau to get this issue resolved. Sign up with this company if you want to be stolen from!
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