Frontier Communications Corporation
Client Reviews on Frontier Communications Corporation
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Poor service
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They couldn't help me
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Customer service is pitiful it took me an hour and a half just to get an appointment for setup , then theyMake me wait a month for the service I could receive from a sprint unlimited data plan. If it's raining snowing or just windy don't expect to be able to do anything with your 9mb per sec finally get my bill a day after it's due and somehow I owe 200$ for my first bill...NOT WORTH THE HASSLE I pray that Comcast someday soon comes to my area
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BURNED. After speaking well of the service I got by visiting the local office in person (which you shouldn't have to do anyway), I now join the ranks of people who took time off work only to have no one show up.
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You can't get any worse than Frontier. They suck! They lie. And oh their customer service people are so fake...tell you anything you want to hear and never keep their word!! 6 months I disputed a 196.00 charge and after 20 calls during that time they kept promising me that charge would be taken care of....never was..I paid the charge and told them to cancel me...they won't ever get another dime off of me...
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Do not do business with this company.i have been expecting a refund of nearly $300 because I cancelled my internet service in June. I was told I would have it by the end of August which seemed like a long time but I understand these things can take time. I called yesterday and was told my refund would be here today, if not, to call back and file a lost claim. I called back today and was told that I wouldn’t receive my refund to October. When asked to speak with a supervisors’ supervisor I was told that they wouldn’t be able to help either but I could request a call back within 72 hours. Will NEVER do business with this company again. $300 for a family of 4 is a lot of money.
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We have had terrible internet service from Frontier, paying for 12mbps and often getting only 3mbps. Servicemen have come to the house 4 times this year, trying to increase our signal strength. Internet price is good.
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Too bad there are not negative stars to click on for Frontier. They have a monopoly on most of Cumberland county as the only provider available. They know this and refuse to upgrade or update their service. They put no money back into the infrastructure and only take the funds out of the county to Rochester, NY. They offer and you pay a premium for the advertised 12 mbs of service, However, you will be lucky to get 2 mbs. On the weekends, at lunch time, and in the evenings you may as well use two cans and a string to communicate. I call them at least three to four time a month with no improvements. I've had no other service options available to me for more than 16 years. I have called the FCC with no help. I have begged Frontier with no help. Recently I was told by a tech that they needed to replace a section of cable servicing 20 customers. The tech was told they were not replacing any cable and the customers would have to call in and complain. Cumberland County is literally being robbed by Frontier. In my opinion there should be a class action suit against Frontier. They should either run an honest business here in Crossville or pick up their toys and go back to NY.
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I would love to add a photo to this comment of our "underground" Internet Cable. I am on my 4th Trouble Ticket and the cable is still on top of a solid steel culvert because they buried in up our driveway. My first reporting of this problem was in June! Tech was here again today....looked up at the power line the neighbor says and got back in their truck. I get online to check my trouble ticket status and once again it says....completed. I take another picture...back on the phone. Over 30 minutes later I have my 4th trouble ticket number. I have used Frontier for 17 years only because we had no choice but Hughes Net is working for my neighbor so there is hope. Frontier Service is unacceptable.
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5 missed appointments over 48hrs on phone I just canceled worst company ever needs to shut down.
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