Client Review on Library
Feedback:
I was emailed about an overdue book even though I knew I had returned it. I was then contacted and told that the book was there but was wet and molded and I needed to pay $16.99. I was sure it was not that way when I returned it, as I checked the books as I returned them. It had been raining that day and although my books were in my bag when I returned them I wonder if possibly another book returned had rain on it that got into my book. The notion that this was done by anything other than me or my kids was rejected and was told I could disputes but I had a very small chance of having this charge go away. Since there was an impasse I offered to buy another one and give to them, since I knew this book sold for much cheaper than $16.99. This offer was rejected which led me to feel like they wanted to profit from this situation. I'm really disheartened since I've been a big supporter of this library, but I am very turned off with how this was handled and don't plan on going back.
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