Client Reviews on Geus
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My experience is that I have no problem with the way I have been treated and have had excellence service also all of the people in the office have always very nice!
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Horrible services. Contacted multiple times with no contact back. I am paying for the gold internet package (50mbps) and constantly receive less than 10mbps. Absolutely insane. And it’s 70 dollars a month. If we could get spectrum here I wound have been swapped. But it’s somewhat of a monopoly so spectrum doesn’t have lines to my apartment at majors place.
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Wish more city's had such an efficient way to do business as GEUS. Surrounding city's take note.
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if you deal with the witches in the greenville office make sure you record your conversations which is legal in texas as long as your part of the conversation. This is the 5th time ive been told one thing and they have done another and they all have attitudes the after hours and main number not to this building they are actually nice. but locally all you get is false information.
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This company SUCKS,
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This place is absolutely ridiculous and to be treated like I’m an idiot by the customer service lady because somehow the electric (and only electric) is half the price of our rent when it is just my husband and myself is stupid. The way I was treated the whole time is beyond insane. Because they’re the only option for pretty much anything in Greenville they don’t care about people. If I had known this was going to happen I would never have moved here.
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Extortion..This is the absolute worst company I have ever dealt with(I'm ex-military so I have lived all over the U.S and abroad), when it comes to customer service, and just outright gouging. I believe everyone having trouble with this company should file a complaint with the Better Business Bureau and city council. GEUS needs to be investigated and the way they conduct business should not be allowed to continue. The monopoly should be stopped. Short cycling customers, charging extra fees and extra deposits should be and probably is illegal on the level they are doing it. This is just plain extortionI know businesses that have shut down in this town because of GEUS. I also have to ask why there is never enough bandwidth for anything streaming, I can't get HBO GO or any of the other on demand channels, the prices are premium, so these should be included, GEUS cable needs to update soon or this is going to become a very big issue for themUPDATE... In answer to a more recent reviewers statement, I would be happy to " take time to write a positive review" I've written over 80 reviews almost all of them are positive, I believe that a review should reflect the overall experience, a bad experience equals a bad review, and vice versa, enough said.
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If you have any other choice of Electrical Company use them. Geus will try to wring as much money out of you as possible. Example: They are five minutes from my house and they waited until 5:05 p.m. to turn my electricity back on so they could charge me a $35 fee.
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They list on their website same-day turn on for utilities with a $45 fee.We submitted an online application yesterday and I have called three times today to follow up and try to get our power and water turned on, every time I have been told "we are still answering emails from as late as last week" and "we need you to be patient with us." I mentioned same-day turn on and willing to pay the $45 fee-- at this point I would pay just about anything-- and was told again they would "answer my email" and to be patient. Meanwhile, the apartment we just moved into is uninhabitable due to their terrible service. Unfortunately our apartment building uses them, otherwise I would love to give my money to a different business.
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The absolute worst customer service I have ever had the misfortune of dealing with. Rude condescending and 0 help no explanation or time frame when service is out. If you can get through to a real person at all.Which is unlikely at best! Today the power went out at 8:30 am give or take a few minutes I called to see how large an area was affected. As to weigh my options on needing to get a hotel room so my retired mother doesn't cook in the summer heat, only to remain on hold for almost a half hour (after my 3rd call) only to get through to the operator 10 seconds after power was restored, then being told (they were working on "something ") I then said how unhappy I was for no explanation of why it was out in first place in which I was told "you can go file a complaint with the city" then being basically hung up on.. yes people this is your one local power supplier. And futher more why file a complaint it will go nowhere and they know it. A little over a year ago the meter reader pepper sprayed my MOTHER'S 3 pound rescued elderly chihuahua in the face through her 6ft chain link fence for yapping at him! And after numerous calls from us she has yet to hear or see a sincere apology or even response from GEUS and after filing a complaint with the city and recieving not so much as a call back from the city either. I'd say it's safe to say the I scratch your back you scratch mine good old boy mantality is alive and well in texas. Because so far GUES is the textbook example of a monopoly which operates with complete impunity over its customers needs.1 star is too good of a rating for GEUS.
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