Client Review on Geus
Feedback:
The absolute worst customer service I have ever had the misfortune of dealing with. Rude condescending and 0 help no explanation or time frame when service is out. If you can get through to a real person at all.Which is unlikely at best! Today the power went out at 8:30 am give or take a few minutes I called to see how large an area was affected. As to weigh my options on needing to get a hotel room so my retired mother doesn't cook in the summer heat, only to remain on hold for almost a half hour (after my 3rd call) only to get through to the operator 10 seconds after power was restored, then being told (they were working on "something ") I then said how unhappy I was for no explanation of why it was out in first place in which I was told "you can go file a complaint with the city" then being basically hung up on.. yes people this is your one local power supplier. And futher more why file a complaint it will go nowhere and they know it. A little over a year ago the meter reader pepper sprayed my MOTHER'S 3 pound rescued elderly chihuahua in the face through her 6ft chain link fence for yapping at him! And after numerous calls from us she has yet to hear or see a sincere apology or even response from GEUS and after filing a complaint with the city and recieving not so much as a call back from the city either. I'd say it's safe to say the I scratch your back you scratch mine good old boy mantality is alive and well in texas. Because so far GUES is the textbook example of a monopoly which operates with complete impunity over its customers needs.1 star is too good of a rating for GEUS.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
