Client Review on GrafficTraffic
Feedback:
The St. Paul Bocce league has been dedicated to using Graffic Traffic as their sole provider of team embroidered apparel and accessories for about a decade. The league decide it was time to change their logo up a bit this year. Graffic Traffic used a 3rd party to digitize the embroidery design. I said we would like to negotiate digitization fee to only pay what their cost of using the 3rd party was and not the mark-up because of loyalty the league has had with them. That was only for the digitization fee. Paul, the owner, then accused me of trying to hurt his ability to feed his family (which seemed very inappropriate for our conversation). We had every intention of paying the mark-ups on the shirts, just wanted a kind gesture back on the digitization fee. I told him to consider it and get back to me and he never did. Needless to say, the bocce league has moved on to one of the SEVERAL other embroidery services scattered all around the metro. My rating of 2-stars is because the embroideries we've received have always been fine but the customer service, from the owner, was unprofessional and definitely in need of some work.Follow Up: Typical response from owner, claiming it's just a dishonest review. This review is fair and accurate. We didn't ask for the digitization for free we said we would pay at-cost. What is threatening about shopping around for the best deal. You were given first right of refusal, didn't want to deal, and so we walked. For everyone else, this was our experience, know that there really are several other embroidery and screen printing available and I encourage everyone to shop around.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
