Client Review on Grassroots
Feedback:
Stay far away from this place! These people are criminal, incompetent, and cruel. Do not trust them with your life. I spoke with numerous people at this place who just had an attitude or could not answer any of my questions until I was finally linked to one of their “counselors” Sarah McCoy. After a week of knowing me, she falsely reported information about me after speaking to me over the phone. At the end of the conversation, I stated very clearly that I was safe and would be following up the next day on a referral. Later that evening, the police came to my home, handcuffed me, and took me to the hospital. As a result, I not only owe hundreds of bills but missed out on plans I had for my birthday as well as a very important commitment for work. Since when do people commit you to the hospital without an in-person assessment? You cannot assess someone over the phone. When I confronted Sarah she later changed her story. She also told the hospital I had two different “plans” to harm myself. If someone is thinking of harming themselves how on earth would they have two different plans? Sarah also made a false statement about a reference to my sister. Bottom line is this place should hire competent people. If Sarah felt so confident about her decision I wonder why it is that she filed the EP as a lay person instead of as a provider? I reached out to this god forsaken place to speak to someone about a particular issue and get referrals for trauma. I was never in any imminent harm and I stated that over the phone. Sarah asked if I would be safe for the night and I said YES. I was going to work the next day. Needless to say I will be filing an official complaint to the board of health professions for gross negligence. Their executive director Ayesha Holmes, who was not a witness to any conversation I had with Sarah and responded to me negatively should also be fired for telling lies and dismissing all my concerns. Grassroots is serving the hurting and vulnerable but does not treat those seeking help in an atmosphere of dignity and respect.
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