Grosse Pointe Public Library
Client Review on Grosse Pointe Public Library
Feedback:
I am a GP resident and this is a beautiful and much needed facility for everyone in our family (myself and my children). Thank you for applying our taxes towards such a useful and physically welcoming environment, HOWEVER, it just saddens me to see some very odd and border-line discriminatory behavior from some (not all) of the senior staff. This facility needs: - Fresh blood in management. I will follow the rules, and if I make a mistake, I will gladly accept someone bringing it up to my attention in a respectful fashion. However, I will not accept a disrespectful tone of superiority from anyone, no matter how old they are. If it was ok to speak to someone with this tone/attitude in 1940 then let's keep it in that era. I will not allow myself or my children in 2019 to be addressed this way or have to deal with that sort of hatred. I will continue to come this facility and use the services it provides because it's my right and my taxes pay for it. - to update its study room policy and application. - a complaint box - people must be able to voice their issues directly to be respectfully address (without the need to revert to a public platform such as this one). This box must be opened and handled by an independent entity other than the managing staff. - A shaded outdoor lunch area must be provided to make it possible to bring the kids in for an event and still be able to take them outside for a quick bite. - a nearby mailbox would be helpful (I am not sure if there is one).- Internet reliability (though getting better with today's upgrades) needs to be given a high priority considering its importance on everything we do in today's "modern" world
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