Hart To Heart Transportation
Client Review on Hart To Heart Transportation
Feedback:
I am a first time user of Hart to Heart. My transport experience was a round trip from Citizens Care Center to HMH in Havre de Grace. With the exception of the excellent Customer Service provided by Casey (office scheduling), every other aspect of the experience was horrible. The unit was late ; the driver was preoccupied, not friendly and showed no concern that we were late for the appointment; the pick up date was 2/1/18 with extremely cold temperatures - the driver showed no concern for my 90 year Dad-.and left the two rear doors and two side doors open the entire time my Dad was loaded and secured.The same thing occurred on our return trip - had to wait an hour at HMH for the return trip to Citizens Care Center. The next day I used a competitor service and received Excellent customer service; on -time pick- up and return; a courteous driver ( who received a tip- because she was that good); the vehicle was clean (and warm)..... AND Cheaper than Hart to Heart....
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