Henry Company Homes, Inc.
Client Reviews on Henry Company Homes, Inc.
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Will never own another Henry Home.... House is not even a year old but I bought it from a lady that owed it 4 months.. And she was transferred..so I bought it... That voids all warranty!!!!! Will be moving SOON!!!!!
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1 year warranty is not worth the paper it is written on. They will tell you yes it’s cover under our warranty but then tell you they don’t have anyone to complete the work even if the house was not built to code. Been a year and they still have not fixed warranty work. Don’t buy a Henry home. Go buy DR Horton or custom build!!
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If you buy a Henry Home, when you do your final walk thru/punchlist, check EVERYTHING very carefully and get things to your liking BEFORE you close. It took over 6 months to get a few small items completed and we had to hound them constantly to get them done. They will give you excuse after excuse. Main one is they are short handed. That should not be YOUR problem. They don't return calls or texts. They will promise you everything you want but give you nothing. I purposely waited until our items were completed to do a review because I figured we'd NEVER get them done. FINALLY, Adam in warranty and a new builder, Jason got our things done for us. THANK YOU to them ONLY. No our items were not warranty issues at all but Adam got them handled for us. Again, check your house carefully and get your house to your satisfaction BEFORE you close. I really wouldn't have given them one star.
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Would never recommend Henry homes, the poorest quality, the cheapest material. Our walls were crooked and still are...electrical breakers pop every time we use more than one appliance. They deserve zero stars...
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We purchased our home in 2017 and were GUARANTEED a splash pad would be installed at the end of that summer and 2 years later still no splash pad. Anytime any of the homeowners question the company we are fed excuse after excuse after excuse. I can't even count how many times the date has been changed as to when it will be installed. They even went as far as changing the name of the phases. We were told after phase one was completed we would have it so to avoid installing it it's now phase 1a, 1b, 2a, 2b. Ridiculous!
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I would definitely tell my family and friends to buy a henry home! Had a few issues upon moving in. I called the warranty office and the crew came out the next day to fix the problem.And they fixed it right! Mr. Henry is a good and reputable builder and knows his business and I am glad that I chose to buy a Henry home!
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Henry Company Homes advertise themselves as a military friendly business. My entire experience (apart from the initial meeting with a person no longer employed by them) has not only shown that they are not military friendly, but misogynistic and impetuous. During the buying process, I made it known from day 1 that my husband was deployed and I would remain the point of contact throughout the buying process. They continued to call, email, and leave him messages to schedule meetings. I would only become aware of this much later through my realtor. We missed the opportunity to choose cabinets, flooring, paint, etc because of this and were only able to choose a handful of finishes. Any time that I would call about an issue, they would call my husband back for the response.... he was DEPLOYED. What part of a voicemail with my name and my phone number would convince you to call my husband?Upon closing, I was not informed that the person whom I signed my contract with was fired. No one from Henry Homes came to the final walk-thru, nor did they contact me or my realtor to inform us of this. During my final walk through, I noted that the floors were very dirty, but I was reassured that they would be cleaned. When I finally moved in, the floors still appeared to be dirty. I cleaned them myself only to discover that it was not dirt, but paint. That's right people, there was (and still remains) paint all over my floors. I'm not talking about a spot here and there. There is continuous splatters of paint throughout my entire home. Not only that, there are clear finger prints from someone wiping up the larger spots of paint with their hands. I am not a professional painter, but I think anyone would advise you to cover the floors before painting the walls/ceiling.I immediately contacted Henry Homes and continued to for some time about this issue. They told me over and over that they would not resolve the issue because it was a cosmetic issue. So when my husband came home, I informed him of the run-around they have given me throughout the entire process and the issues with the flooring. He decided to contact them as well. Paint does not belong on the floor. This is not a cosmetic issue. This is poor craftsmanship. Long story short, the last contact we had was with the warranty guy telling us he had a meeting with his bosses and would let us know the result.This was in the summer... but still nothing. So I have no choice but to do what I have to do to get this issue resolved. My in-laws have no gotten involved as I have been consumed by work and my husband has been off and on away from home. They have sent several emails and left messages as well.I'll update if anything changes.
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Fantastic buying experience. Quick warranty repairs.
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This company will not address issues with their homes. Have been trying to resolve issues from the very beginning. Mr. Edwin Henry refuses to returns calls and his office personal are very rude. I would suggest you stay as far away from Henry Company Homes, Inc or you will be in the same boat I am in.
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