Henrys Insurance Agency
Client Reviews on Henrys Insurance Agency
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Yes very reasonable and the atmosphere was wonderful
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Nice helpful place and workers ???
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MS. LISA IS THE BEST SHE ALWAYS HAVE ME WHEN I COME IN THERE SHE VERY HELPFUL AND UNDERSTANDING. SHE VERY PROFESSIONAL AND SHES ABOUT HER JOB SO WHEN YALL EVER DECIDED TO COME LISA IS THE ONE
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I called was trying to get a quote for my first car and and the person on the other line was very helpful and could relate with a 18 year old trying to get a car insurance quote for his first car he was also very humorousand gave me information that I needed, as for the quote these guys are $100 cheaper than what I would have gotten with progressive still expensive but that would be expected from any car insurance trying to cover me. He also explain in detail what is the different kind of coverage to me, I assume he picked up on how unsure I sounded when I was talking about what coverage I wanted lol. They will speak to you as if you are a friend, which I liked, any other large insurance company just assumes you know what you want and I knew little about It.I can't think of another place to be insured. When the summer starts and I start working full time again I will be able to afford it. Just a little while longer... P.S. The guy who made the other review was probably having a bad day, its a shame the ratings for this place are low because of one review. I had a few laughs with the gentleman I was talking to.
Feedback:
I called Henry's insurance on Marlboro Pike about 2 minutes ago to compare quotes for an auto policy for a vehicle. The man that gave my quote was very rude. He spoke to me in a tone that was as if I was annoying him, or as if he were angry or agitated with me and this was only when he asked for my information. He placed me on hold and when he returned to the line to give my quote he was still rude. I told him that I had not yet purchased my vehicle but before I could continue my sentence to further explain that I would be calling back Friday to purchase the policy he interrupted me with a "hurry up you're talking too much" tone of his voice and talked louder saying "okay well we're here whenever you can just call back" it wasn't particularly his verbiage but his tone. At this point I wanted him to know that I recognized his hostility by only saying ""okay even though I haven't finished my sentence, there is no need to." Kill them with kindness. Don't let the devil steal your joy. I went from a prospective customer ready to patronize a business that is disrespectful and condensing before even securing the customer! The quote I did receive was only about $12/yr less than PROGRESSIVE any. I will take my business to them instead, since they are professional and understand the principles of business ethic and customer service. Hopefully this post will lead Henry's to brushing up on their customer care skills-and retention.
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