MY GRAD ACCOUNT
Client Review on MY GRAD ACCOUNT
Feedback:
Had to give one star to write a review, my choice would be none. Ordered a ring for my daughter, after she designed the ring she desired. set up monthly automatic debit for the ring. then I receive a notice in the mail that i MUST make the last payment (ahead of their scheduled draft). so we did, we were told her ring would be available at school for her to pick up just before Christmas break. She was so thrilled, and excited that she would have her class ring to show everyone at Christmas. The ring however had the wrong stone! we contacted Herff Jones and they were more concerned about informing me their offices would be closed until Jan 2017. received conflicting information as to the process and timetable to rectify their error. I received an email from "corporate" who only forwarded my email inquiry (as no one was available via phone or in person) to the "Sales Rep". it is Christmas morning, and I write this as my daughter is forced to recount to all our relatives why she does not have her class ring. a wall of silence from Herff Jones and nothing. $454.00 and no attempt to contact and make good on their screw up. A miserable experience and I cannot emphasize enough... Look for someone else to fulfill this purchase. it is a shame my daughters memories of what should be a exciting and defining time, is soured by poor customer service and complete lack of respect.
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