Hometown Health
Client Review on Hometown Health
Feedback:
The customer service is horrible. If I could give zero stars I would. Managers don't return phone calls and emails go unanswered. After paying outrages premiums for over four years (on time and in full), I expected to at least get prompt and complete responses to my questions. Instead I got the run around and apologies that included "I am sorry you feel that your haven't been communicated with, BUT.." Note to management: My stating what occurred and having records to substantiate those statements is not an expression of how I feel... it is stating the facts. Your response should not include an apology that makes it about my feelings, but rather an apology for your errors and an immediate effort to resolve the issue.
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