Hotelbeds Group
Client Review on Hotelbeds Group
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(Translated by Google) HIS TIME IS GOLD; OUR, SEEMING, NO.We hire the transfer from the airport to the hotel, in Lanzarote and back.One way, no problems.We were staying in a hotel 7 minutes from the airport.When they sent us the pick-up time, two days before, we were stunned to see that we had almost 3 hours before our flight! We contacted them and they told us they couldn't change the time; If we agreed, well, if not, too.Our flight left at 7: 50h and the pick-up time was intended to be at 5: 04h.I repeat, we were 7 minutes from the airport and we didn't even check in luggage.In the hotel we were told that it was usual practice by the transport company.Of real shame.First and last time we work with them.(Original)SU TIEMPO ES ORO; EL NUESTRO, AL PARECER, NO.Contratamos el Transfer del aeropuerto al hotel, en Lanzarote y la vuelta. La ida, sin problemas.Nos alojábamos en un hotel a 7 minutos del aeropuerto.Cuando nos enviaron la hora de recogida, dos días antes, nos quedamos estupefactos al ver que teníamos casi 3 horas antes de nuestro vuelo! Nos pusimos en contacto con ellos y nos dijeron que no podían modificar la hora; si estábamos de acuerdo, bien, si no, también. Nuestro vuelo salía a las 7:50h y la hora de recogida, pretendían que fuese a las 5:04h. Repito, estábamos a 7 minutos del aeropuerto y ni siquiera facturábamos maletas. En el hotel nos dijeron que era práctica habitual por parte de la empresa del Transporte.De auténtica vergüenza. Primera y última vez que trabajamos con ellos.
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