House Of Apparel
Client Reviews on House Of Apparel
Feedback:
Terrible customer service and got my embroidery crooked on my shirt. Never offered to make it right just sent me home with a crooked shirt. Will not come here again.
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I'm with the Combat Veterans Association and we have been using House Of Apparel now for a number of years. They have been really easy to work with and Aley Morris one of the best to work with.
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Let me tell you what! Not only did Aley keep me updated with the status of my order, handle the multiple changes I asked for in the mock up, and get the order to us super quick the price was ON POINT! These guys have a great staff and I wouldn't think of going anywhere else for our future needs! I've been handing out business cards like crazy to people who have complimented the work and the price point. Thank you all so much for the amazing job!
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They advertise that there aren't minimums, but if you want to just get 1 shirt, they say it will take 7 days! They send everything out. Nothing is done in store!
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Submitted an order online for two shirts with a custom image/photos to be made as a birthday present. I had previously stopped in (Lenexa location) to discuss what I wanted and the employees were extremely friendly and helpful. They suggested that I try creating the image myself as their design fees would likely be high. I very much appreciated their recommendation that would save me money. I was able to come up with something fairly easily with only a few additional requests/changes that I was unable to do quite right by myself. The shirts came out better than expected! The image blended seamlessly with the shirt and the photo quality was actually very good. All staff members that I talked to were very pleasant and seemed to care about helping me get exactly what I wanted. The present was a huge hit. Would recommend using this shop!
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Awesome. No problems every time i have used them got the last several years.
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Awesome customer service with Luke and Chey-anne! They are able to work with different size orders (i needed a smaller order) and had a good turn around time since i was so last minute. Will use them in the future!
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They are amazing to work with. CheyAnn is so helpful and always takes extra time to make sure she understands exactly what we need. We have been working with them for about three years now and I plan to continue. Also started doing personal orders with them as well. Doesn't matter if the order is 10 or 300 pieces they make sure it is done right!
Feedback:
Horrible customer service. After the shirts were delayed due to machine issues I got the shirts last minute after 5pm on Friday. They double printed one set of shirts and forgot one kids name all together. After I realized there was an issue they were closed. Unfortunately we were playing in a tournament and needed a full set with numbers to wear on the field. They will not give me a partial refund and all they want to do it reprint some of the shirts. The tournament is over so we don't need the shirts now. I really can't believe they did not check the shirts before putting them in the box. One issue after another. We will not be using them again.
Feedback:
WARNING: DO NOT DO BUSINESS WITH THIS COMPANY!!!Despite my best efforts to allow this company to right their wrongs, on multiple occasions they have chosen not to. This location, and now the location in Basehor has done nothing resolve my initial issue nor the new ones they have created since. Please read about my experience below:Chey Anne,As I discussed with your manager (I presume he was the manager), I came home this evening and ironed each jersey. The ironing has helped a bit, however; I wanted to take the time to share my feelings about my experience with the two of you this afternoon. Feel free to share this e-mail with him as well as I do not have his contact information. Upon my arrival when I viewed the jerseys I was immediately worried about the bunched up words and letters on the back. I expressed that the front looked good but that the back was a surprise and a concern. Your immediate response was "I told you that this was going to happen with embroidery,". I explained to you as your boss stepped out, that although I could agree and admit that you tried to steer me away from embroidery, it was not for that particular reason and that had that been communicated, different choices would have been made. At no point was I upset, I was just concerned. I feel that as soon as I voiced my concern, you immediately went on the defense instead of helping find a solution to the problem to ensure customer satisfaction. When your boss stepped into the conversation, I felt dismissed by you when in fact I felt like the communication (with the exception of this potential problem) had been great prior to this point. You removed yourself entirely from the conversation and left it unresolved. Your manager's response was, "It is what it is" and "There is nothing we can do for you", again, he never attempted to find a solution to my problem either. I responded to him by saying, "I would hope this is not the way you handle issues when customers are unsatisfied, especially when one has paid over $500 for an order". I ended up reaching a potential solution myself, and only after that did he reply with, "try that and give us a call if it doesn't work out". I'm not sure what good that would have done as he made it clear from the beginning without offering any solutions, that the situation was what it was and that he couldn't do anything for me.I am taking this time to write this email as I am hoping it provides an opportunity for growth and a chance to fix things, especially with a company that has already done business with you and can bring more potential business to you as well. I would hope that the goal of your company would be customer satisfaction. Especially when your company advertises that you all specialize in embroidery.In the end, it was a problem that I ended up partially solving on my own, which is a huge contrast to how I felt in the beginning working with you. And as we discussed, I want to write a review on my experience and would hate to leave on such a note.Since this e-mail was conducted, this company has refused to fix the initial issue or resolve the ones they have created since. There was no accountability even after this e-mail was sent.Their way of resolving the this after bringing it to their attention that they never once took ownership and acknowledgement of how they made me feel after the fact was to tell me, we're pretty sure you no longer want to do business with us however if you change your mind, we'll give you a $50 credit on your next order. How does this resolve my issue or address the treatment? It doesn't and when I posed this question to both locations, they ignored me.SAVE YOUR MONEY. THIS BUSINESS IS NOT PROFESSIONAL NOR DO THEY CARE ABOUT CUSTOMER SATISFACTION.
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