Client Review on House Of Apparel

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WARNING: DO NOT DO BUSINESS WITH THIS COMPANY!!!Despite my best efforts to allow this company to right their wrongs, on multiple occasions they have chosen not to. This location, and now the location in Basehor has done nothing resolve my initial issue nor the new ones they have created since. Please read about my experience below:Chey Anne,As I discussed with your manager (I presume he was the manager), I came home this evening and ironed each jersey. The ironing has helped a bit, however; I wanted to take the time to share my feelings about my experience with the two of you this afternoon. Feel free to share this e-mail with him as well as I do not have his contact information. Upon my arrival when I viewed the jerseys I was immediately worried about the bunched up words and letters on the back. I expressed that the front looked good but that the back was a surprise and a concern. Your immediate response was "I told you that this was going to happen with embroidery,". I explained to you as your boss stepped out, that although I could agree and admit that you tried to steer me away from embroidery, it was not for that particular reason and that had that been communicated, different choices would have been made. At no point was I upset, I was just concerned. I feel that as soon as I voiced my concern, you immediately went on the defense instead of helping find a solution to the problem to ensure customer satisfaction. When your boss stepped into the conversation, I felt dismissed by you when in fact I felt like the communication (with the exception of this potential problem) had been great prior to this point. You removed yourself entirely from the conversation and left it unresolved. Your manager's response was, "It is what it is" and "There is nothing we can do for you", again, he never attempted to find a solution to my problem either. I responded to him by saying, "I would hope this is not the way you handle issues when customers are unsatisfied, especially when one has paid over $500 for an order". I ended up reaching a potential solution myself, and only after that did he reply with, "try that and give us a call if it doesn't work out". I'm not sure what good that would have done as he made it clear from the beginning without offering any solutions, that the situation was what it was and that he couldn't do anything for me.I am taking this time to write this email as I am hoping it provides an opportunity for growth and a chance to fix things, especially with a company that has already done business with you and can bring more potential business to you as well. I would hope that the goal of your company would be customer satisfaction. Especially when your company advertises that you all specialize in embroidery.In the end, it was a problem that I ended up partially solving on my own, which is a huge contrast to how I felt in the beginning working with you. And as we discussed, I want to write a review on my experience and would hate to leave on such a note.Since this e-mail was conducted, this company has refused to fix the initial issue or resolve the ones they have created since. There was no accountability even after this e-mail was sent.Their way of resolving the this after bringing it to their attention that they never once took ownership and acknowledgement of how they made me feel after the fact was to tell me, we're pretty sure you no longer want to do business with us however if you change your mind, we'll give you a $50 credit on your next order. How does this resolve my issue or address the treatment? It doesn't and when I posed this question to both locations, they ignored me.SAVE YOUR MONEY. THIS BUSINESS IS NOT PROFESSIONAL NOR DO THEY CARE ABOUT CUSTOMER SATISFACTION.