Inktel Contact Center Solutions, LLC
Client Review on Inktel Contact Center Solutions, LLC
Feedback:
The sono bello floor has contacted HR numerous times with complaints all on behalf of the operations manager Gianny. There’s numerous problems from people not getting incentives they won from months ago , hours not being put in properly from day 1 , some people don’t get their correct overtime pay , some people are just owed their regular hours and some people are owed holiday hours. Gianny never have a direct answer for anything he just tells us something to our face while everything remains the same. The same system that messes up our hours and Gianny have knowledge Off is the same system he’s using even with proof Gianny doesn’t make changes. He’s getting paid so why would he care about make sure his employees get paid. We have business needs but he’s approving people hours for one week who doesn’t have all the pto when some people can’t even get 2 days and actually have the PTO. There’s was actually an issue with pto Hours not being in the system properly. Not only that but for every single mistake Gianny has done has negatively affected every single one his employees on the floor and nothing has changed AT ALL. Peoples jobs are at risk and you guys are doing nothing about it , people are owed money and you guys are doing nothing about it. We have to snap at Gianny almost every week. You need to make a change. The next time we have hours missing or not paid for the hours that we work, We will be contacting a labor lawyer to bring a lawsuit to Inktel and its crazy the ridiculous amount of proof we have from emails to screenshots to text messages and not only that but word of mouth from multiple employees. It’s not fair for YOUR employees to have to deal with a manger who can’t do his job
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