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Client Review on intellijaunt.com
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I planned a surprise trip for my husband’s 40th birthday to Europe, and as it was my first time booking travel to Europe, I wanted to go with an agent who could take what little ideas I had and help me navigate. Shonda at IntelliJaunt TOTALLY nailed it. I worked with her for a couple of months to make sure we had the right destinations, dates, budget, etc. She was SO flexible when the total amount was too much for my budget; she didn’t make me feel like I was being too picky or difficult. It was great to know she wanted the best experience for my husband and me. I never felt pressured to select anything I didn’t want.As the trip got closer, we had a change to the hotel we wanted and Shonda made sure we got what we wanted, even if we had to use a different vendor to coordinate the hotel. Every single time I emailed her, she responded right away – at most a day’s time between my email and hers. I asked a million questions, probably many of them repeatedly, and she was always so nice at answering. I’m somewhat of a traveling novice so I felt stupid asking some of the questions I did – she never made me feel that way, though. We worked together on this almost entirely via email, with a couple of phone calls for payment. I chose IntelliJaunt partially because it was in Rockwall, which is close to my home. However, no matter where you’re at in the DFW area, you too can work with Shonda – great communication the whole time.Once our trip was upon us, she kept me updated with flight info and seat reservations, literally up until the moment of departure. I had her number with me the whole time just in case, but I never needed it. I presented all of the paid-in-full info to the hotels and everything went smoothly. There was no panic at check-in, no surprise charges. In fact, one of our hotels had breakfast as an added expense for most reservations, but when we checked with the front desk about our particular reservation, it had been included at the time of booking! So literally NO surprise charges on anything. Several times during our trip, my husband and I said “Thank you, Shonda!” out loud to one another for setting us up very well and in good hotels close to everything. I cannot imagine the experience going any better than it did. Going forward, I’ll be reaching out to Shonda for any other trips we take. IntelliJaunt is truly the way to go!!!
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