Jerry Matherne Insurance Agency
Client Reviews on Jerry Matherne Insurance Agency
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Serious business.
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Customer service here is poor, several complaints with workers not answering phone and responding to customers issues regarding payments and account info. My wife have called all week to make payment to her account and have been totally ignored on several occassions stating there is only one person who process payments by the name of Ms. Kathy. I've never heard of such a thing from any Carrier that it's only one person who can process payments. Also this office put a block on her account to not allow her to make payment through customer service. Service rep tried reaching out to have them remove what ever they had blocking payment option but know one answered phone on several attempts. It seems as if this agency profile customers of certain backgrounds. Will deffinately consider a different carrier moving forward.
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Great friendly and helpful staff
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I had a car accident and it was my first one. Within the same day, an agent called me to ask about how I was and my claim information. He was really helpful. A couple of days later, a local one called me to see how everything was going. While they are nice, caring, and non-accusing, there was some miscommunication problems.I was told in the mail I would receive some forms. Apparently they didn't come. So they tried email, which they didn't come. In the wnd we had to go to the office. She helped us get settled on the forms.In the end I received my check. Overall, for the money paid, I highly recommend them for total coverage. However, when it comes to forms, it's for the best to do that in person and come here.
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