Joe Hanson - State Farm Insurance Agent
Client Reviews on Joe Hanson - State Farm Insurance Agent
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Dropped my insurance and didn't tell me. Coverage was dodgy anyway. Pretty much the reason I don't have a car anymore
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Joe is a great guy very knowledgeable
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He knows his business. Friendly. Polite. His office is well organized. He is prompt. He can explain things clearly. He is the best.
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We had gone back and forth with this joe and Erik. My financial woman though since we had it figured out with them they would be the homeowners for my new home. I had given them a check last September 26, 2016 for a year of renters insurance that we should had rolled into the previous owners insurance. I would had been grandfathered into their homeowners ar their price. Well they kept my money (Over a thousand dollars and didn't do their job.) The only way we found out was because the main company contacted me and said I had no insurance. My financial advisor got on the phone to find out what happened. Erik said we didn't sign the papers.. I am sure we did! those papers were signed at Western here in Lincoln City Oregon . We went through paper by paper and what it was for.. Their giving my money back in a month after having it for 9 months. I would think since they took it they would give it back immediately. I should ask for interest on the money... really! Why didn't they follow up on something so important as homeowners with flood? You forced us into having to get a higher policy. Which cost me more money that I can't recoup. Try $100.00 more per mo. Forced insurance.Thank you I will let everyone know how you dropped the ball!!! Thanks, Jeanne M. Bizeau JohnsonUnsatisfied customer
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Terrible customer service. After several instances of phone tag, my partner left a voicemail with her availability, within their posted office hours, for finishing our transaction. They continued to call her repeatedly in the exact same window of unavailability. After multiple unanswered calls, I was able to get in touch with a representative at this office. I explained the situation, but was told that it's not their responsibility to meet our availability in any way, and that we would have to reach them on their schedule(regardless of how many times we've already attempted to do so.) We will not be continuing our service with State Farm, so long as we have to go through this poorly managed office.
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Small office with great products.
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