KwiKom Communications
Client Review on KwiKom Communications
Feedback:
Really shady company and if there were an option for 0 stars I would have selected it. I only wish I would have looked at these reviews before I trusted Kwikom. After multiple outages in just a few months with them I cancelled my services on 08/15. I was told that they allow for no refunds. When I expressed that I only cancelled because of their lack of service (technically they breached the terms of the service agreement) I was again told I would not be refunded with the explanation that "if we make an exception for you, we would have to do refunds for everybody!" Here's an idea, provide the service you promise and people won't cancel! The person I spoke with there (Shannon) could not have been any more rude to me, and proceeded to hang up on me. Worst customer service I have ever dealt with. As of today (8/20) their equipment is still at my house. Come and get it Kwikom! PS - Also, I had a tech issue my 2nd week with them. Called their weekend "support". Was promised a call back the following Monday. Received the call on Wednesday--THE FOLLOWING WEEK! Using Go Brolly now and have been very satisfied with them! *UPDATED TO ADD THAT THEY HAVE TAKEN DOWN THE REVIEWS ON THEIR FACEBOOK PAGE SO ALL THE NEGATIVE REVIEWS DON'T SHOW UP. THEY ALSO BLOCK ANYONE WHO POSTS ABOUT SERVICE OUTAGES. Things that make you go hmmmmmm.... EDITED after owner response below: This looks to be the only way I can respond to you so I will do so here. Thank you for the response. As someone who has been a CPA and business owner for more than 25 years I can more than appreciate maintaining company policies. However, if a company has not delivered what it has promised, (and what the terms of the service agreement outline) the customer should be made whole and both parties should part amicably which is exactly what I attempted to do last week when I called the first time. That is just the right thing to do and good business. I would love to talk to Zachery Peres. I left him a voicemail with my contact information after Shannon hung up on me twice. If for whatever reason Mr. Peres did not receive my voicemail, you have my account information there so feel free to use that phone number. For now, I will refrain from making any more comments here as I trust this can be resolved with a simple call from Mr. Peres. Looking forward to talking with you soon.
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