County of Los Angeles Public Library
Client Reviews on County of Los Angeles Public Library
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best place to read,tutor, and draw for some people
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I love our library. If you need something they go out of their way to help.
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This place is the best library that I ever went to! It's clean, quiet, and has exceptional air conditioning. It even has a study room that blocks out most noise, and has a white board for solving problems, teaching, etc. My kids love it here, and it is my ideal place to go to on a hot summer day. Thank you La Crescenta Library!
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No one spoke good English to help me. Went around in circles between staff for assistance before being handed to a librarian who referred to me call the manager for further help. Its discouraging to see their smiles fade when you ask too many questions and they grow tired of you.
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Okay I normally never give bad reviews because I know its detrimental to business, but this experience I am really riled up over. I came in with the simple task of becoming a new member here and they needed ID with a current address. I Told them I didn't have the current address on my ID but I have a recent bill online in pdf form that I can show them to prove my current address. Problem was, I could not pull it up on my phone due to lack of connection. It seemed to be a common issue in that area. I tried going outside for better connection to load it but no luck. So I asked them if I could connect to the wifi for a minute so I could pull up the document that they need. The first front desk lady said she couldn't do it because I was not a current library member, the second staff member wasn't interested in talking to me, and the third staff member looking just as clueless trying to sign me up for something I didn't even want. It took 4 people and 35minutes. The fourth person, the wonderful Raquel, led me to the computer, logged in, quickly let me access the wifi and allowed me to print the document I needed. It took less than 5 minutes when she came. I was dumbfounded at the lack of professionalism, common sense and plain rudeness of the other three. After I said thank you they just glared with no response. May you never have this experience; go find Raquel and save yourself 30 minutes and a headache.
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Clean library, 3 stars because the blonde lady with blue/ green eyes in the information center or whatever is impatient for her job. If you hate your job don't work there because you rub your negativity and rudeness off on people.
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The library is good but the problem is the people who are working there because they are rude if you ask something. I thought it was only with me but it is also with other people. I had problems with my membership in that library (they require a lot of stuff) so I decided to have a membership at Glendale Library.
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Great library
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Great library they have storytime for the kids
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