Client Review on Liberty Travel Stony Brook

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We used Liberty Travel to book a honeymoon in Italy. Every time we made a slight alteration in the trip it seemed to have increased another $1,000. The part my husband and I were not comfortable with was that they refused to provide an itemized list reflecting the cost of each hotel, transport and excursion. We were only provided with the overall cost of the trip, the insurance and airfare. We arrived to our first hotel and notified them that we were celebrating our honeymoon and they had no idea! We were told that all of the hotels we were staying at were, “centrally located”. We didn’t realize “centrally located” meant walking approximately 1 mile, sometimes more to our excursions. Most of the excursions were then walking tours which required several miles of walking, then another mile back to the hotel. We reached out to the travel agent on our first day and requested a resolution of booking transportation or finding a closer hotel. Neither solution was offered and a link was provided to a website with the public transportation system in Italy. The only problem with this is that most of the metro stations and bus stops were a significant distance from the hotel and excursion so it didn’t provide relief. Our first and second tours were scheduled back to back, needless to say we missed the second tour. A city highlight tour in Florence led us to believe we would be going inside the domo however that was not the case. The following day we purchased tickets to go into the domo to find out we needed a reservation and we were unable to get a reservation until one week later. So we stood on line and purchased a “third ticket” from a tour guide who had 2 people not show. We proceeded to Rome where we stayed at a small hotel where you could hear them cleaning dishes in the kitchen from our room. The following morning we were awoken by the front desk notifying us that our tour guide was in the lobby, a tour which we believe we had canceled only to find out we did in fact pay for the service. We spent most of the day walking around the city with our local tour guide. We avoided the Colosseum as we had an evening tour scheduled. Later that evening we arrived to the Colosseum to find out that no tour had been scheduled that evening and there was a miscommunication. We were scheduled to leave the following day therefore we were unable to go inside the Colosseum as planned and were extremely disappointed. The next issue was when we took a half day tour to Pompeii. We waited outside our hotel to be picked up by our tour. Several other tours showed up however our pick up did not arrive. We were able to convince someone from another tour to allow us to join them otherwise we would have missed the tour completely. Then we took a day tour to the island is Capri. We were under the impression that we would be going on a boat tour of the island followed by swimming in the blue grotto. This was not the case. When we arrived to the island, we had a lot of wasted down time walking around the island. Then we were given an option of a boat tour OR swimming in the blue grotto, but not both. I will say that the best part about the trip was going on several local food tours. This gave us an opportunity to try several of the local specialities. At two hotels we also paid for the extra amenity of a pool however, the pools closed by 6-7pm therefore we were unable to use them as we were scheduled for tours during that time. To say this trip was disappointing was an understatement. As a result of all the walking I sustained medical issues which made the trip physically daunting. I would not recommend Liberty Travel. Next time I travel I will do my own research book a trip myself through tripmasters.