Client Review on State Farm
Feedback:
Very disappointing service from this branch. I called in to get a quote for auto insurance because i was thinking of purchasing a truck. When i called in originally, i couldn't get a hold of anyone during normal business hours so I left a message to receive a quote. The next day, I was told they are over a week out on quotes. Really? All i needed was a quote. So i contacted the corporate offices after hours and i got a quote immediately. I moved forward with the purchase as the corporate office set up my policy over the phone. After trying multiple times to set up my truck's policy through this office unsuccessfully, i decided to deal directly with the corporate office after normal hours because customer service is much better. Since setting up my truck, this office has contacted me saying the rates for my other vehicle are going to go up unless i complete some online course and provide proof of good grades for the good student discount with only two days of notice. After being with this company since day one, I am very disappointed this office has gone from being a decent insurance agency to becoming very distant and hard to do business with. I hope i don't have to switch companies...
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