Client Review on State Farm
Feedback:
This is by far the WORST experience I have ever had with an insurance agency. Nobody answers the phone during business hours, the voicemail messages are not returned. On average it would take 5 business days and at least 3 messages before a simple request like a address change could be handled. After dealing with this for close to 2 years, we are now switching companies. I have called 10 times and sent 2 emails in the last 2 weeks to cancel our policies, I requested an email confirmation. After calling corporate and filling a complaint, I received an email from the branch that my policy HAD been cancelled the first day I called. My policies are still ACTIVE on their website and I received another bill in the mail today. My next step will be to contact corporate AGAIN to beg them to please cancel our policy so we can be done with this place! If you are going to use State Farm please research your branch as this one has the worst possible customer service.
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