Mac Marketing LLC
Client Review on Mac Marketing LLC
Feedback:
I love the chair. However, after some time the locking knob for the recline function stripped. I called and this was a common problem. The frustrating part is this wasn't a warranty issue, I wanted to buy the part, but the service person couldn't sell it to me without approval from her boss, which they discuss at a weekly meeting. Are you kidding me! POOR customer service process (no fault on the service rep as she was just following direction), and huge micro management. This slows down the needed service and leaves me with a Chai that is not functional.
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