Client Review on Market Leader
Feedback:
This is more a review of their software and b2b experience. They do a few things right, like make it easy to send print marketing. However, the cons outweighs the pros: Customer service is responsive, yet unable to problem solve. The biggest issue that I was experiencing was with print marketing. EVERYTHING that I was receiving (also being sent to my clients/prospects) was smudged. When I called and asked for it to be corrected, they did not make any attempt to reconcile the situation. Softer platform itself is slow, and very clunky. I did get used to using it after a while, but have had experiences with other platforms that are much further above ML’s abilities. I want to reiterate how disappointed I am in Our company being a client and having Market Leader not make any attempt to reconcile my issues with their printing problems(they claim it only happens a portion of the time, and that it is USPS’s fault.). We work for, and with, quality. They are not up to our standards as a business. Pay for quality is the learned principal in this experience.
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