Insuring Beavercreek & Ohio
Client Review on Insuring Beavercreek & Ohio
Feedback:
I've been a client of Erie Insurance for 40 years, and a client of Matulka Insurance for 25 years. Their service has plummeted in the last few years. Numerous mistakes, CYA behavior from the admin staff, pushback from adjusters (with no real assistance from the local office) after the tornadoes, and most recently, refusing to cancel my 22-year-old son's coverage on our policy, even though he is out of state in the military. I called them in November 2018 to cancel my son's coverage. They talked me into waiting until January 20th, as my son would be home for Christmas. It was agreed that his policy would be canceled on Jan. 20th. A few weeks ago I called to check, and this still had not been done, despite the fact that they had it in their own records that I had requested it. The office manager told me to check back in 2 weeks. I checked back today and was told that the underwriters not only had not approved the credit, but they were REFUSINGto take my son off the policy moving forward without proof of his inability to come home and drive our cars. He has been in Georgia and North Carolina, restricted to staying within 50 miles of base since he joined. I asked, then demanded to speak with Dan Matulka, and the office manager refused, saying that the best she could do would be to leave a message for him asking him to call me back. This is the final of many straws. Not only have they lost my personal auto and home coverage, but I will also be taking my business insurance elsewhere. Will update this with notes on how smoothly the transfer goes.
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