Insuring Beavercreek & Ohio
Client Review on Insuring Beavercreek & Ohio
Feedback:
After being a customer for years, the service went downhill. I called and asked for a new auto quote and the lady said she'd get right on it. Never got it. Ask questions to the staff, get the run around. The only communication for the longest time was to tell me that I sent my payment check to them instead of Erie directly and not to do it again. My bad. No thanks for your business. Then, the only followup I got was sales emails. I finally replied and said I wanted them to stop contacting me with their sales emails especially if they weren't going to take care of me as a customer. I got a snarky reply from Dan Matulka, defending his company's poor customer service and follow up, trying to make excuses. It was a poor defense that I tore apart and to which he had no additional defense and no additional reply. I finally had enough and was looking for a way to get a broker where I lived, as I no longer worked or lived in the area. I still liked Erie Insurance. I found a new broker and all that needed to be done was a simple transfer of my policies. Matulka Insurance refused. I've spoken to other insurance brokers and they were shocked at this CHILDISH behavior. I had to have my entire policies redone. Thanks for nothing, Dan. Glad you purposely tried to inconvenience your hostages, I mean customers, I mean former customers. Real. Class. Act. On top of that, it took two phone calls and two emails to finally get cancellation confirmation from Matulka. At least my re-quote saved me money.
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