Mediacom Communications Corporation
Client Reviews on Mediacom Communications Corporation
Feedback:
The gentleman I spoke with yesterday was really friendly. I came to swap my modem out. The woman behind the counter was a little flustered and brushed me of without fully listening to my concerns because there was an outage. I came yesterday to exchange my modem because I was instructed to by customer service. The woman behind the counter said, "Well you can exchange it if you REALLY want to." This made me feel unsure of what to do since customer service told me to eclxchange the modem at 8:35am and the outage was declared at 8:50am. Update: Now today is the following day. Phone-in customer service has told me the outage has been fixed and I still need a replacement. The (same) woman behind the counter was extremely helpful. So I am going to chalk up yesterday's snafu to her just being flustered yesterday with the outage. Thanks for helping me today and going above and beyond.
Feedback:
Have my online and cable thru them , a average price but very few choices where I live,got a advertisement from Dish there second price choice of channels was the same as the channels I have from Mediacom , Mediacom no contract ! What happens after the contract ends? The price goes up! Readed a few of the other post had a problem at first but Mediacom corrected it and I am happy with my service
Feedback:
I have tried really hard not to post a bad review but I have yet to have a single month of no issues with my network I'm tired of it. Another company needs to move into my area so I can pay for stable internet this company apparently does not know how to do business. I hoped they would get things figured out at some point, however, they have disappointed month after month and not just with me but people I talk to as well it's very sad that no other company's will move out there because it would not make immediate profits for them.
Feedback:
With various packages and services to choose from, Mediacom has the ideal, reliable high speed internet or phone service suitable for either residential, small business and corporate business needs.
Feedback:
One star only because it is the lowest you can go. Over one year with the same problem. Ten techs and maintenance visits and they still cant get things working right. Unfortunately no other options in Queen Valley so we are stuck.
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It seems a little too generous to give this company one star. We have have a technician and maintenance out to our house at least 10 times, and our internet still comes and goes. I'll be talking on our home phone and my call will be dropped without any warning. My husband and I both made calls to them over the last few days and no one has showed up to try to fix it. My husband is taking online classes, and he's unable to go through an entire class without having to unplug the modem and scramble to get the internet back on. If you are able, go with a different internet company!
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Internet keeps going in and out. Not very consistent
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I have had Cox for internet for years with no problems just a little expensive so I thought I would give MediaCom a shot to save a few bucks. WHAT A MISTAKE!!! It has been over 3 weeks waiting for installation, and the lines for my current service were cut by a MediaCom service worker so now I have no service at all. So I called and requested to speak to a supervisor and got the complete run around. I ended up cancelling everything with MediaCom and then called Cox and received outstanding service. COX is sending someone out immediately tomorrow morning to fix what MediaCom did and are crediting my account for my trouble and inconvenience. DONT SWITCH TO MEDIACOM THEY PROVIDE AWFUL SERVICE AND ARE NOT WORTH THE HEADACHE.
Feedback:
Friendly and knowledgeable employees but they sometimes it could take 20 mins or so to get to the counter. I guess with only 2 customer service people that's not so bad.
Feedback:
The cost for the internet is way to high. Find another company.
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