Mercedes-Benz of Lancaster
Client Review on Mercedes-Benz of Lancaster
Feedback:
Their prices are not reasonable. I bought a car. The leather seats were worn badly for the age and mileage of the car. I was told the seats could be fixed to like new condition in lieu of any discount. It took them 2 tries, they still could not do it right. I was told there were no major issues. First of all they forgot to admit that there was a tear behind the passenger seat. That is what a leather guy is supposed to fix. The center armrest could have certainly used a clean and recondition, something that they also didn't admit. The seat that they did repair the "paint" or whatever is starting to flake and crack within weeks. I am not a big guy by any means. I weigh about 150 lbs. I take excellent care of my cars. The seat belt holder does not retract properly. There was a running water sound from the dash. The a/c blower motor is bad. I know a used car isn't perfect. I let go of the scratch in the leather seat, door ding, curbed wheels, and scratch in the bumper. I expect when something should be fixed, it should be fixed, no exceptions. They care more about saving money than having a satisfied customer. They are not easy to get a hold of either. I feel like they want to do the least amount of work for the most amount of pay. I do not recommend that you buy a car from them. I am certainly not ever again.Update: Jon helped me setup with an upholsterer in my area and he did allow me to have a rental while my car was repaired. It was a real hassle for me. I had to go back and forth a few times to get the color match and the perforation style. It was also a very long lead time. The OEM leather is no longer available, so I had to choose something close enough. The only way it would be better is if the entire interior was refinished. This is not a complaint against the upholsterer; I think he did the best job any one could do. Jon would not pay for any other repairs for any of the other preexisting conditions that were not disclosed at the time of sale. Jon said specifically that if the a/c blower motor was bad he would replace it. He did not. A job half job is a job not done at all. The bottom line for them is more important. For that I cannot change my rating. P.S. never buy a Merc out of warranty.
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