Mercedes-Benz of Lancaster
Client Reviews on Mercedes-Benz of Lancaster
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Went In to pick up parts and they guy behind d the counter was great had me out with parts I hand in under 5 minutes.
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Getting in contact with your service advisor is a pain. Once you do speak with him, he sounds like he hates his job. You guys really need to give John a raise or vacation. He sounds tired and overwhelmed. When picking my car up, I literally spoke with the receptionist 30 minutes before arriving and I advised her what time I will arrive. She advised me she will have my keys ready and will be waiting for me. I did not get a loaner this particular time from MB due to filing an insurance claim, so I arrived in an enterprise rental. When I arrived to pick up my car, I was approached in an unprofessional,confusing and condescending way by two service advisers . When I told them I was here to pickup my car, he immediately changed his tone and body language and gave me the MB customer service that I was use to. When going into the reception area to get my keys, the receptionist had the same unwelcoming,confused and condescending " How may I help you??????" tone as the advisers. The adviser advised the receptionist that I was here to pick up my car. She literally stated surprisingly" Oh that's her car that's outside" The receptionist quickly changed her tone and demeanor and handed me my keys. Your staff made me feel like I did not belong in your establishment and their reaction when finding out that was my car waiting to be picked up was a shock to them. You should really teach your staff about diversity, that people of color ie) can own a MB too so there's less of a shocking reaction from your staff and everyone can receive the same treatment at all times !
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Excellent service.
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Excellent experience! The pre-owned car was immaculate. The pre-owned sales manager worked with us on price. They installed brand new tires of my choice, weather tech floor mats, a full tank of gas. We live 3 hours away and they delivered it to us at no extra charge. Plus filled it before rolling in the driveway. We would definitely do business there again. Thanks to Ryan, Janyce, John, and Rob!
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Good shopping place
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Classy place...cool
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Outstanding MB dealership! Friendly and efficient service.
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The commercial vehicle sales manager Tim Swavely is also manager of Commercial Van Solutions and abuses his position to pressure the customer to buy from both of the companies so he gets his commission. He sold me an $86,000 freezer van that didn't freeze cold enough to haul ice cream like I told him I needed. After a year of trying to get them to figure out a solution they stuck me with it. I couldn't use it, and couldn't sell it to someone else with clear conscience, so I sold it back to them and they gave me $45,000 for it! After losing over $40,000 in less than a year and only put 20,000 miles on the van, I will never deal with these crooks again!
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Been going there for years,I recommend them,but they are pricey.
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Nice detailing and washed car after every service trip.
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