Mercedes-Benz of Lancaster
Client Review on Mercedes-Benz of Lancaster
Feedback:
Getting in contact with your service advisor is a pain. Once you do speak with him, he sounds like he hates his job. You guys really need to give John a raise or vacation. He sounds tired and overwhelmed. When picking my car up, I literally spoke with the receptionist 30 minutes before arriving and I advised her what time I will arrive. She advised me she will have my keys ready and will be waiting for me. I did not get a loaner this particular time from MB due to filing an insurance claim, so I arrived in an enterprise rental. When I arrived to pick up my car, I was approached in an unprofessional,confusing and condescending way by two service advisers . When I told them I was here to pickup my car, he immediately changed his tone and body language and gave me the MB customer service that I was use to. When going into the reception area to get my keys, the receptionist had the same unwelcoming,confused and condescending " How may I help you??????" tone as the advisers. The adviser advised the receptionist that I was here to pick up my car. She literally stated surprisingly" Oh that's her car that's outside" The receptionist quickly changed her tone and demeanor and handed me my keys. Your staff made me feel like I did not belong in your establishment and their reaction when finding out that was my car waiting to be picked up was a shock to them. You should really teach your staff about diversity, that people of color ie) can own a MB too so there's less of a shocking reaction from your staff and everyone can receive the same treatment at all times !
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