North Nelson Water District
Client Review on North Nelson Water District
Feedback:
Woman working in office smirked when I said our water was shut off & I needed to establish service. I asked why I hadn't been advised the day before when I called to establish service that I better get there fast because they were shutting the water off ? (Can't establish service over the phone or by computer) I even told them I would be there today but I needed their address as I wasn't from this state. No mention that if I didn't hurry water shut off & additional fee. She said "I don't know who you talked to and tipped (not handed but tipped the end of the pen) to me to agree to pay the deposit of $ 110 and now an additional fee of $25. As she walked to the copier for a copy of my drivers license, she said " there's no reason to be unpleasant about it, it's not going to change anything". I was frustrated that I was now paying an additional fee but I wasn't unpleasant. I'm sure she wouldn't be happy paying out $25.00 needlessly.Then a different employee completed my transaction. No small town courtesy here but definitely a small town operation
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