Client Review on Oak Island Accommodations

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This is my worst and only bad experience in oak island. I was rented a property that I would not visit if it were free. It was dirty and unsafe. Furniture that was pictured in the ad was missing. The dishes were dirty. The fans and furniture were dirty. One of the "four bedrooms" was only accessible by walking through another bedroom and had a washer dryer in the bedroom. We immediately contacted oak island Accommodations and requested relocation. They had nowhere suitable for us to go. We spent three days at their mercy without getting any information and never getting calls returned. I asked the agent if we would be charged for sitting there waiting on them to fix this. Destiny assured me they would never do that. After not being called back again, we packed the few items we had brought into the house to leave the beach and cancel our vacation. The days we were there we waited around on calls from Oak Island Accommodations. They held out as long as they could then just charged us full price for the days we sat there waiting on them to communicate with us. What a scam. They then refunded $700 less than what they promised.EDIT: thank you for the reply, OIA. Please know that vacating on Sunday and receiving a full refund was never presented as an option. Also please know that the options offered were a 3 BR house which was flooded and had the beach closed and construction equipment operating in front of it, a second row house with a green algae laden pool (I have a 4 year old-not acceptable), and a house not within walking distance to the beach. Yes I left two voicemails. I also called your office numerous times during business hours. I live in a different country. I trusted your company to provide clean and safe properties, therefore did not make a contingency plan to vacate immediately even had that been explained as an option. Where do I take my kids, parents and guests at midnight on a Saturday when we finally got there? You manage hundreds of properties and could not relocate us to a place without major issues. I’m not sure what kind of rental agency assumes the customer would be more successful than their entire team at handling issues associated with their properties. I also don’t think it’s fair to ask me to spend additional money to get us to another place when at no time could your office tell me any specific information on whether or not I would get a refund, and still HAS NOT REFUNDED MY MONEY. At NO TIME was vacating immediately and receiving a full refund offered. It was stated that while we attempted to resolve this issue, we would not be charged for the time we waited for your communications. I left because you wouldn’t communicate with me nor would you give me any specific information regarding resolutions. Beware, renters. OIA assumes once you leave the beach and go back home you have no recourse. It is unfair because they have your money already and the only way to get it back is through litigation. They try to wait you out, hope you’ll try not to ruin your family vacation, and just not have the energy to follow up with legal action later. Most renters are not local. They prey on that.