Payless ShoeSource, Inc.
Client Review on Payless ShoeSource, Inc.
Feedback:
I am at my wits end at this point. I ordered $130+ in shoes. Said shoes were shipped to a Kathy Houtz in PA, as I received her shipment of shoes. It took me 2 weeks and a very angry disposition to have said shoe resent to me. Let me indicate now that her shipment was picked up from me in less than 12 hours. It took twice as long for me to receive the second shipment, than it did the first, which was 3 days, and it was supposed to overnight fedx. The invoice inside the box, indicated that the cost was $81+. and it was minus a pair of tan moccasins. I am sure my account indicates this! With all this being said I, I am still missing a pair of shoes and or refund!!!! I have been a loyal client of the Gloucester, VA store and spend approximately $200-$300 every couple of months. I feel your customer service has been to say the least, every synonym for the word horrible!!! I work in retail and never in my life have I had to prove, follow-up and yell and scream to get what was and is rightfully mine. Also at this point I don't believe there is anything that your company can do to make this situation any better!!!! I guess now I can understand why your company is failing and closing stores!! I will do any and everything to bring this situation to whomever I can!! This is not a threat, this is irresponsibility on your part that, that you cannot take the time nor get a manager on the phone!!! I will climb the corporate ladder as high as I can get to make sure all involved are reprimanded or at the very least I get what is rightfully due me.
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