Client Review on PFL, Inc
Feedback:
BUYER BEWARE! Our grassroots group hired PFL to print and send out 15,000 EDDM postcards and many members of our group in different zip routes never received their postcards.PFL calls itself a "full-service mailing house" on its website. IT IS NOT. PFL contracts out delivery to the USPS, and has NO WAY OF TRACKING DELIVERIES TO HOUSES. And when we tried to contact the Red Team/"Customer Service" about our missing deliveries (almost half of our order...) we were ignored, yelled at and told there was nothing they could do.PFL's promotes their 100% Customer Satisfaction Guarantee and it is anything but 100%... it is conditional and they could care less if their customers are satisfied with their order. Only after our group pressed PFL for information, we discovered that 3 zip routes didn't even make it to the post office from PFL! They could tell us this because all they do is track the bulk deliveries that leave PFL and arrive at the USPS. Once the item is delivered to the post office, PFL takes no responsibility for.I have NEVER dealt with a company so poorly managed with such horrendous "customer service" as PFL. And if Sara or Bethany is on your account, run away! I would not recommend PFL to my worst enemy. (ok, maybe THE VERY WORST enemy...) Learn from our experience and find someone else for your project, you will save yourself many headaches and possibly some money.
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