Prospect Heights Public Library District
Client Review on Prospect Heights Public Library District
Feedback:
The younger female staff handling passport applications today, 7.18.17 has to obtain a better attitude and facial expressions.. When bringing in our applications and photos, she stated that the photos require a white background. Asking for clarification regarding where in any instructions does it say photo requires white background, she at first stated it's on the federal form. When she couldn't find it on the federal form she sarcastically stated, "Well it's on 'OUR' website." When I asked to see it, again it was not there. When I suggested it was something that maybe should be on the library instructions or library passport site to assist library customers, she again sarcastically said, and added what both my wife and I perceived as a negative, condescending facial expression, "I'll take it up with the Department of State". Maybe due to the information not there when she thought it was made her angry.Gave a second star only because she said earlier in our conversation, "I'll send it in but you'll get it back." That was good information. Imagine if instead she replied, Great idea. I didn't know it wasn't mentioned. I'll be sure to inform my supervisor. Then when I walked away, she could have said what she was thinking, 'This guy, what an idiot'. Maybe she's bias to motorcycle riders. Either way, the Golden Rule applies here. I was polite. She was condescending with an attitude and added facial expressions. SAD customer service.
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