Client Review on Red River Real Estate

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Our family stayed at the ARTZ Cabin located at 33 Pine St in Red River. The only reasons I am giving this a 4 out of 5 review is for the following: The cabin is nice and spacious. The living room furniture is way nicer then the pictures posted. They are leather sofas and not cloth. The towels are thick that were provided and the location was not too far from the town. We brought our own fire stick and was able to connect to Direct TV and Netflix. Our phone service was poor half of the time, however. The main gripe is not being able to check in as close to 3:00pm as possible. We drove in over 14 hours and had to switch directions because of road closures. We arrived at 3:00pm, and the house was not ready. At nearly 4:00pm we drove to Red River Realty, to see about checking in. The sun was setting at 4:55pm and it was 6 degrees at this time. We also had snow chains on our tires. We had two vehicles in our group to unload. As soon as I walked in, it was ready. By the time I checked in it was already about 4:10pm and getting darker outside. It was snowing as well and we had to travel to cabin. We arrived to Pine street and the road had not been plowed and one our vehicles the snow chains broke and it had to be pushed to the house. At this time, it was dark outside and the drive way was not plowed and we had a hard time unloading the vehicles in the dark in thick snow. I had to sweep the covered porch and steps off to keep us from slipping. This was not done by people who clean cabin if it was just cleaned. As much as we pay to stay here they should have made sure the road leading to this cabin with the amount of snow that was received had been plowed knowing the customer was coming to check in. We should not have to check in minutes before it gets dark in these conditions. I feel if the sun sets at 4:55 pm they should have property ready at 3:00 to ensure the guests had ample time to locate cabin and get to it before dark and get their vehicles unload in day light hours. I also feel the roads should have been plowed as well. This is the reason for the 4 stars. Be sure to bring your own dishwasher soap, toilet paper, paper towels and scrubber for dishes. The house was nice and I feel that what we encountered was not the owners fault but the realty company fault. It could have been avoided. Other than that it was a nice stay. Also a plus it had a huge washer and dryer in lower bathroom which was nice just bring your tide and conditioner to use.