Client Review on Silver Hill Apts

Feedback:

***DO NOT CONSIDER MOVING HERE***At first, I THOUGHT this complex was great place to live. However, after 3 short months of living here I have encountered many issues that have yet to be resolved. Shortly after I moved in, the window cleaning people cracked my front window. I immediately reported the issue to the property manager Dani & was assured that it would be fixed ASAP. 3 months later my windows are not fixed. My work order was marked as completed but the work was never fixed. I decided to complete a GatesHudson survey of the work order. It wasn’t until then that Dani called me & I was told that they have a outside contractor that comes to do the window work. She said that it was out of her hands & they are waiting on them. I pay way too much money at these apartments to have to wait months to get a window fixed. MORE IMPORTANTLY, I am experiencing an ongoing mice issue. I keep my home clean, as I have a newborn baby. I saw the first mouse 2 weeks ago, the mouse ran right under the kitchen island. I immediately put in 2 work orders. One for maintenance to come patch the hole & one for pest control to come. Maintenance came & only put some Brillo pad looking stuffing. I had to wait DAYS for pest control to come because I was told pest control can only come on Wednesday’s. Nonetheless I was trying to be patient with the complex & I waited. Let me just say that having mice or even one mouse in the home of children, especially infants is a safety concern! Fast forward to June 21,2019, I saw another mouse!!!! Only to look behind my stove to find ANOTHER hole. I tried to call emergency maintenance but was told by the answering service supervisor (Breton) that they will NOT call on-call maintenance because my issue wasn’t a emergency issue. As soon as the leasing office opened today Saturday June 22,2019, I went in to speak with the Assistant Property Manager Ashley. She was empathetic to the fact that having mice in my home with a newborn baby is a huge issue. However, she also informed me that I would have to wait until MONDAY to get maintenance to do anything & WEDNESDAY to get pest control to come out. She told me that the holes cannot be patched until the mice issue is resolved so I asked how they would check it the issue was gone?? She told me that I am supposed to remove the “Brillo pad stuffing” & check the sticky mouse trap, & to discard the trap. I told her that it is ABSURD to try & make me, the tenant remove mouse traps with dead mice on them & then handle my child. That’s CRAZY. She said maintenance is not required to handle that... Ashley escalated my issues to Dani (Property Manager) & I felt that she was very insensitive. I informed her that I could not continue to stay in my house with my 2 month old baby for 3 more days until Maintenance can come & 5 for pest control. Mice can carry diseases, & dirt that can harm & negatively impact my daughter. My mother decided to come speak to Dani because she felt that she was giving me the run around & Dani got very smart in a “nice” way. Dani told us to go ahead & withhold rent if we want to & do what we have to do. So I will be leaving another review every single day until my issues are resolved or until they let me out of my lease. Save yourself the hassle & time & move somewhere else!!!