Client Review on Security Water District

Feedback:

You don't have enough room on here, so I will highlight as much as I can. First off, I've lived in Security most of my life, (1973). When we bought our home back in 1992, the previous owners owed a bill and we had to pay it before we could change it into our name. We found this out purely by mistake, but before closing, so they had to pay it. Secondly, after my husband passed away in 8/2000. Our sewer line was so bad that I had to replace it from my house all of the way out to the other side of the sidewalk. Which most of us would think would be all we should have to do. But "NO" they said it was our responsibility to replace it all of the way out to the middle of the street to hook up to their pipe. Well, as I said, my husband had just passed away, so money was extremely tight, and I was only working part time as I had to care for my sick husband for 8 years before he died. So I could only afford to replace it to the other side of the sidewalk. After all was said and done...we STILL HAVE PROBLEMS WITH THE SEWER LINE!! So recently our sewer line was backed up AGAIN, SO I PAID A GUY TO COME OUT AND ROTOR ROOT OUR SEWERLINE AGAIN. THIS TIME, IT WASN'T CLEARING OUT AT ALL! So I call security water and sanitation. Their USELESS GUY RIDES OVER TO MY HOUSE, GETS OUT AND SAYS AGAIN, YEAH YOU NEED TO REPLACE THE LINE FROM THE SIDEWALK OUT TO THE MIDDLE OF THE STREET, AND YOU NEED TO PAY FOR IT, I LOOKED AND THERE IS WATER FLOWING THROUGH THE LINES FROM UP NORTH OF YOU, TO THE SOUTH OF YOU. I SAID I'M NOT PAYING FOR IT, I DON'T OWN THE STREET! SO THE GUY GETS BACK IN HIS TRUCK AND SAYS, JUST KEEP PUNCHING AT IT, IT WILL EVENTUALLY BREAK THROUGH! So the guy I hired kept punching through it, to which we heard a great big noise like a BIG BEAR ROARING, IT HAD FINALLY BROKE THROUGH!! Thank GOD!! You would think this would be the end of it, BUT NO! Not even 3 weeks later, the line is backed up AGAIN! So I call my guy back out to my house and he bought a new line and the end tool and tries to do it all again, but to NO AVAIL. SO FOR 3 WEEKS MORE THE SEWAGE KEPT BACKING UP INTO MY YARD, WHICH NO ONE ON GODS GREEN EARTH SHOULD HAVE TO LIVE WITH...RAW SEWAGE IN MY YARD!!! BUT, IT GETS BETTER...SECURITY WATER AND SANITATION ARE OUT BACK OF OUR YARDS 3 WEEKS LATER, VACUUMING OUT THE SEWER LINES, SECRETLY FOR 3 OR 4 DAYS STRAIGHT! AND LO AND BEHOLD, OUR SEWER LINE MYSTERIOUSLY CLEARS OUT, ALL BY ITS LITTLE SELF! Please take notice of this security water and sanitation, as I will not hesitate to hire me a lawyer and go after you for being LAZY AND NOT DOING YOUR JOBS AND CLEARING OUT THE SEWER LINES AND MAKING MY FAMILY LIVE IN THIS FILTHY CONDITION! AND DON'T TELL ME THAT YOU DON'T HAVE THE MONEY TO VACUUM OUT THE SEWER LINES AT LEAST TWICE A YEAR!! AS OUR BILLS HAVE TRIPLED IN PRICE SINCE WE BOUGHT THIS HOUSE, AND DON'T. GET ME STARTED ON THE 2 TIMES OUR WATER HAS BEEN CONTAMINATED BUT YOUR SOLUTION WAS TO BLOCK OUR ACCESS TO OUR BACK YARDS SO NO ONE CAN CONTAMINATE OUR WATER, HOW'S THAT WORKING OUT FOR YOU SO FAR???