Client Review on Sloane Realty Vacations

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Myself along with my family rented your property at 117 W 1st Street in Ocean Isle Beach, NC from August 24, 2019 through August 31, 2019. Unfortunately, our stay was very dissatisfying due to the state of the home and issues that occurred during the course of our stay. Upon arrival at the scheduled 4:00 PM check-in time, we found that the electronic door locks were malfunctioning and would not allow us access to the property. My wife contacted the office and eventually, by pure luck, the doors opened. The office staff informed my wife that maintenance would be out right away to look at and fix the doors. Maintenance didn’t arrive to the property until the following day at which time we were told that humidity was causing one of the doors to stick and changed the doorknob on the other malfunctioning door.After settling in to the rental property we began to notice other issues throughout the home. Door knobs did not open properly and the room that my wife and I stayed in did not lock. The door that led to the balcony in our room was loose and would not open or lock correctly. The bathtub in our bathroom did not drain properly; by the time I completed taking a shower, I was standing in 4 - 5 inches of water. The toilet did not flush properly and did not remove everything that it should have, even after multiple flushes. There were missing towel bars and towel bars that would fall apart the second a towel was placed on them. My wife was putting our son to sleep one night during a heavy rain storm, she noticed a puddle of water near our balcony door. Water from the storm was leaking through the door and onto our bedroom floor. We put a towel down to soak up the water. The storm didn’t last very long, but enough water leaked through the door that the entire towel was dripping wet.There were a host of other issues, the most concerning of which was the total lack of cleanliness in the home. It was clear that the home had not been cleaned properly for quite some time. The top of one of the window frames was rusted, the bottom tracks of all of the windows had dirt and grime so built up that it couldn’t possibly have been from only one week. In a number of the bathrooms, there were black scuff marks on the shower curtains. The faucet in the kitchen was so loose that it was difficult to even turn on the water. Outside on the deck there were a number of nails and screws sticking up that a few people staying at the home stepped on and were lucky to have not seriously injured themselves. The deck boards were so old and rotted that in some places you could see down to the ground below and had to be careful where you walked to not get splinters in your feet.The final issue of note is that during our stay the dryer stopped working. My wife called the office and was told that maintenance would be out the next day to look at it. When maintenance arrived, it took 30 seconds for him to tell us what we already knew, the dryer was broken. He informed us that the owner of the home is local so he would have to be contacted to get further directions on what to do. The solution that we were given was that we only had one night left in our stay, so “hopefully you’ll be alright.” The solution was unacceptable as we were preparing to leave and needed to finish laundry, some of which was soaking wet from the washer.I am not usually one to write complaints or post negative reviews and upon reading reviews before our trip, I was inclined to ignore them and see for myself even though there were quite a few negative posts. Unfortunately, all of the issues mentioned above in a house that we paid nearly $4600.00 to rent for a week forced me to send this letter and post negative reviews. If this is the way that Sloane’s rental properties are maintained, myself and my family will never be renting from your company again. The enjoyment of our stay was greatly reduced due to the condition of the home and it was certainly not worth the money that we spent to travel and stay in Ocean Isle Beach, NC.