Sloane Realty Vacations
Client Review on Sloane Realty Vacations
Feedback:
Our experience was horrible from start to finish. The manager basically called me a liar and after multiple times re-calling and emailing to get some sort of consolation they have chosen not to respond to me so here it is...At 4:20 (based on the 4pm check in time) we headed to the office to pick up keys - the woman in the office replied “let me check to see if it’s ready” she then returnded with our keys, reminded us about check out and sent us on our way. AT NO TIME WERE WE TOLD IT HAD NOT BEEN CLEANED, WE WERE NEVER TOLD IT HAD NOT BEEN INSPECTED. That was the complete extent of our discussion. We head to the house to find it had not been cleaned AT ALL, and probably not well for a VERY long time. Trash and dirt on the floor, splatters of food all over the walls, dust inches thick on the air filter and all over every surface, stained and dirty couch covers, sand in the bathtubs and so forth. We immediately called the office, and they did send out 2 cleaning women - who proceeded to tell us how nasty the place was, and one of which that said she wouldn’t even stay there. We we’re also told it was after hours and they would do what they could with the time they had. They did work hard and fast to do what they could but by no means was it cleaned to rentable standards. (They also removed the couch covers and I was told they would bring them back and out then on with no disruption to our stay - they were never brought back.)I called and asked to speak to a manager while the cleaning staff was on-site. She was not concerned, not understanding and flat out rude. We spent a good amount of money and at least expect livable conditions. She said all they could do was have it cleaned (which it barely was) and that upon check in we agreed to bypass inspection - that is 110% false- after that she kept telling me that was not the information she was given, calling me a liar. To top it off upon packing up to leave I noticed a bag under the bedroom end table, thought it was something I had dropped, and it contained a completely mold covered watermelon!... that was not mine. Just to reiterate the lack of cleaning for some time in this property. I do have pictures of all the above.
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