Sloane Realty Vacations
Client Review on Sloane Realty Vacations
Feedback:
When you pay a premium price for an oceanfront property (251 W 1st in Ocean Isle), it's disappointing when the property is misrepresented on the website. The primary window in the kitchen/dining/living area, looking pristine in the property description, was so defective that it was impossible to enjoy the ocean view. We never would have rented this property had we been aware of this situation. When we asked for a price reduction, we were told that "The owner does not feel a refund is in order as the condition of the window is out of her control. She has been working on this since January. Three replacement windows have been sent and all three were defective." False advertising makes for unhappy customers. Sloane's website should show the true condition of the properties they represent.Another issue was their refusal to repair an unattached ladder to a bunk bed that fell on both our grandson and our daughter-in-law, claiming it was not meant to be attached. We secured it with a bungie cord while we were there.To be clear, the window in question is the featured one to the left, with the brown patterned chairs facing outward. Sloane's response below implies that it is one of the lesser windows on the right.
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